Latest Article - Marketing
The shift in marketing focus
Latest Article - Security
Why Talent, Not Skills, is the Key to Cybersecurity Success
We know there aren’t enough people to meet current and future cybersecurity needs. But are we focused on developing the right areas?
Latest Article - General
Becoming a 1.5°C company:Why Mars Is Spending $1billion on Becoming Sustainable
Taking a closer look at why and how one of the world’s biggest and most recognizable brands made sustainability one of its core business objectives.
Latest Article - Technology
Customer Experience (CX) Innovation Begins with a Simple Question:What If?
A Look at Learnings from H&M at the GDS CX Innovation Summit
Latest Article - CX
A Costly Distraction?Why Customer Delight Could Be Fool’s Gold
Latest articles
CX
Article
A Costly Distraction?Why Customer Delight Could Be Fool’s Gold
CX
Article
Reshaping In-store Retail through Digital Transformation
CX
Article
Retail Trends in 2023:What We Learned at the GDS Group Retail Summit
CX
Article
CX Trends and the Future of the Contact Center
How are you transforming from a transactional organization to an experiential organization?
CX
Article
5 Steps to Create a Culture of Innovation
Five takeaways from GDS’s recent world-leading business events, direct from industry experts who are pioneering an innovation-first approach.
CX
Article
The C-Suite Perception Trap
The urgent “reality check” executives need to successfully attract and retain talent.
CX
Article
Retail Trends:What Did We Learn at our Digital Retail Summit
The GDS Group Retail Summit in 2022 was a resounding success. Let’s dissect all the latest trends, future predictions, and hot topics from the event.
CX
Article
Personalization and Privacy- Can They Live Harmoniously Together?
CX
Article
The Next Level of CX:Being Unique, Relevant and Creating a Seamless Journey
How are you delivering proactive customer service, implementing technology to assist, and driving customer loyalty?
Latest Podcasts
Marketing
Podcast
Link In or Lose Out:How to do LinkedIn Right with Lea Turner
15 minutes
CX
Podcast
Hot Topics in Customer Experience
Hear about the crossover in customer experience and creativity, personalization and accessibility
15 minutes
Operations
Podcast
Banish Burnout:Crucial Questions to Ask Yourself Today
It’s January (still?) and that ‘new year, new me’ energy is likely waning. So how can we take care of ourselves, and those around us ...
16 minutes
Security
Podcast
Conversation With a Hacker
Welcome to season 3 of Strategy for Breakfast! We’re kicking things off with an exclusive conversation with a real-life HACKER!
20 minute
Leadership
Podcast
2022 According to Real Business Conversations (and a look ahead to ‘23)
What sort of podcast would we be if we didn’t give you our 2022 highlights from the most listened to podcasts? We also share our business predictions
22 minute
CX
Podcast
If You’re Not Doing This in 2023, You’ll Be Left Behind:Advice from Sprinklr
This is Strategy for Breakfast. The podcast all about real business challenges based on real business conversations, and this week, we’re focusing on
20 minute
Marketing
Podcast
Talking Content Strategy with IKEA:The Future is Immersive
Ensuring your customers experience a consistent and frictionless journey requires an omnichannel, “phygital” experience—one that connects them online
18 minute
Operations
Podcast
The Future of Virtual Interactions
Strategy for Breakfast: 30 months on from the beginning of the pandemic, we’re still trying to manoeuvre our way through the hybrid ways of working.
15 minute
Operations
Podcast
Why Sustainability Matters:Sir Tim Smit, Jamie Laing and Tessa Wernink at Bristol’s Blue Earth Summit
Strategy for Breakfast: When it comes to sustainability, business leaders know there is only one solution – to do more.
15 minute