Latest Article - Marketing
The shift in marketing focus
Latest Article - Security
Why Talent, Not Skills, is the Key to Cybersecurity Success
We know there aren’t enough people to meet current and future cybersecurity needs. But are we focused on developing the right areas?
Latest Article - General
Becoming a 1.5°C company:Why Mars Is Spending $1billion on Becoming Sustainable
Taking a closer look at why and how one of the world’s biggest and most recognizable brands made sustainability one of its core business objectives.
Latest Article - Technology
Customer Experience (CX) Innovation Begins with a Simple Question:What If?
A Look at Learnings from H&M at the GDS CX Innovation Summit
Latest Article - CX
A Costly Distraction?Why Customer Delight Could Be Fool’s Gold
IT
Article
A Guide to Artificial Intelligence for CIOs
Will AI change how we think about IT and leadership?
HR
Article
Digital Transformation In The Workplace
How do HR leaders make the most of new technologies to deliver a great employee experience?
Health & Safety
Article
How to structure your business to support remote worker mental health
A strong health and safety process, in keeping with your employees’ needs, could help increase capital for your business alongside worker satisfaction
CX
Article
Help Your Customers Help Themselves: How Chatbots Are Key to Improving CX
Next-gen, AI-driven bots are capable of connecting with consumers more personally than ever before and directing them toward speedy solutions.
IT
Article
What is the Metaverse?
The Metaverse looms and with it, a new way of reaching out to your audience, but what is it and why is it the time to invest?
Health & Safety
Article
How to reinvent retail customer service
Analysts have long since predicted the death of the high street, but there is now a legitimate risk that this could become reality
Energy
Article
Big Data Analytics in Oil and Gas: Harnessing Real-Time Insights for Agility
With the use of big data, companies can not only cut costs but also capture large data in real time.
Health & Safety
Article
What impact can manufacturing automation have on industry?
Automation provides the capability to improve operations for customers, employees, partners and suppliers of any sector.
Marketing
Article
Time to Fine-Tune Your Brand: How Multichannel Strategy Helps to Create Brand Authenticity
Consumers place great stock in brand authenticity and are beginning to experiment with alternate options where they see their favorites lacking.