Latest Article - Marketing
The shift in marketing focus
Latest Article - Security
Why Talent, Not Skills, is the Key to Cybersecurity Success
We know there aren’t enough people to meet current and future cybersecurity needs. But are we focused on developing the right areas?
Latest Article - General
Becoming a 1.5°C company:Why Mars Is Spending $1billion on Becoming Sustainable
Taking a closer look at why and how one of the world’s biggest and most recognizable brands made sustainability one of its core business objectives.
Latest Article - Technology
Customer Experience (CX) Innovation Begins with a Simple Question:What If?
A Look at Learnings from H&M at the GDS CX Innovation Summit
Latest Article - CX
A Costly Distraction?Why Customer Delight Could Be Fool’s Gold
IT
Article
How to Become a Better Leader in Tech
Tech leaders are under greater pressure to perform than ever, so how do they become better leaders?
IT
Article
Women in Leadership & Technology
What are the main challenges for female leaders?
Marketing
Article
How to Improve Customer Experience with AI-Enabled Sentiment Analysis
AI-enabled sentiment analysis is a powerful means of bolstering our customer experience potential, but how do we action it?
CX
Article
From Insights to Innovation: Creating a Single View of the Customer
How can you offer your customers a truly personal experience, respect their safety and security concerns, while understanding their needs and habits?
HR
Article
How to Leverage Data & Analytics to Enhance HR
An effective Human Resources division will serve as the first and last line of defense against Covid-19 both in the workplace and surrounding it.
CX
Article
Hybrid Journeys: Removing Friction for a Seamless Customer Experience
Bridging the online and offline customer journeys
IT
Article
Cryptocurrency – What is it & Why Should I Care?
A look at cryptocurrency from what it is to why leaders should have it on their radar for the future consumer.
Health & Safety
Article
How Does Communications Software Improve the Mental Health of Remote Workers?
Communications software sits at the backbone of every effective health & safety strategy and its implementation will be critical to drive positive inf
CX
Article
7 Leaders on Customer Journey and CX Transformation in 2022
The customer journey has never been more difficult to plan for, with this in mind, should we adjust our attitudes in 2022?