Latest Article - Marketing
The shift in marketing focus
Latest Article - Security
Why Talent, Not Skills, is the Key to Cybersecurity Success
We know there aren’t enough people to meet current and future cybersecurity needs. But are we focused on developing the right areas?
Latest Article - General
Becoming a 1.5°C company:Why Mars Is Spending $1billion on Becoming Sustainable
Taking a closer look at why and how one of the world’s biggest and most recognizable brands made sustainability one of its core business objectives.
Latest Article - Technology
Customer Experience (CX) Innovation Begins with a Simple Question:What If?
A Look at Learnings from H&M at the GDS CX Innovation Summit
Latest Article - CX
A Costly Distraction?Why Customer Delight Could Be Fool’s Gold
Operations
Article
Banking on Sustainability:Why Purpose Over Profit Matters to Companies and their Customers
Stimulating long-lasting, sustainable value and having a positive impact on your customers, their communities and wider society is the new profit...
CX
Article
Instant Gratification – When Self-Help Is the Best Help
How to give digital-first customers what they want, when they want it without creating friction points.