RETAIL - SUMMIT

Retail Digital Summit:
Transforming the customer experience

27 - 29th September 2022, Europe 09:00 - 12:40 BST

NG Retail Digital Summit

The retail industry is fast-embracing new technology, innovation and business models in a bid to define what the future shopping experience will look like. You’ll be in great company at this year’s NG Retail EU Summit, joining speakers from Foot Locker, Burberry, and The LEGO Group to name just a few. Join your peers in sharing knowledge on the current and future state of the retail industry.

We’ll discuss some key industry topics including:
• The next horizon for e-commerce: Fine-tuning your digital strategy
• Transforming retail supply chain: The race to meet rising consumer demand
• Mapping out new and emerging technologies shaping the retail landscape
• Next-level customer experience in a changing world
• How digitalisation and the metaverse are revolutionising the retail industry

View agenda
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Why Attend

Connect with 70+ senior leaders for a curated agenda focused on tackling your current business critical challenges and driving industry forward. Our summits are designed to help you.

New connections

Build new connections with likeminded senior leaders

Business trends

Stay current with emerging business trends

Key takeaways

Downloadable and actionable takeaways

New partnerships

Accelerate key projects through meaningful new partnerships

Insights

De-risk new projects by gaining a broad range of insights

New technologies

Understand the impact new technology can make

"What I enjoyed the most about it was the interactivity, it’s very rare that you get active participation"
Alex Boehme, CTO, H&M Group
"There was a lot of outreach after the event of individuals wanting to connect and I think that was a great by-product of speaking at the event"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"I was blown away by the great logistics, diversity of attendees and incredible networking opportunities. I can honestly say I’ve never had so many new relationships and key opportunities from a single meeting."
Bill Sheahan, Vice President
"Congratulations to you all for pulling off a Hybrid Summit with Augmented Reality features that are truly unparalleled in the Industry! Collaborative, Interactive & showcasing leading edge technology ... GDS Summits really set the bar so high that a return to physical conferences might be re-evaluated in the Industry."
Christina Alexander Alexandropoulou, Director Of Security, Four Seasons
"I connected with peers that I know I’ll stay in touch with, including suppliers which have presented a fantastic opportunity for 7-Eleven Global in the future. It may well be the most valuable summit I’ve attended in many years."
Cynthia Richardson, Senior Director, Global Logistics & Merchandising
"The meetings and presentations added value, and needless to say, but that the venue for the Summit was exceptional."
Edward M Shubert, CPA Senior Director, McKesson Corporation
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"It was one of the best events I have been to, particularly because of the format and topics. Really well done and to all of the team."
Lauren Goodwin, CIO

Trusted by

We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.

Event Agenda

Day one
Day two
Day three

09:00 - 09:15

Sponsor

09:00 - 09:15

Opening Remarks

Intro & Diamond Commentary

Krister Karjalainen Managing Director, Firework

09:15 - 09:45

09:15 - 09:45

Keynote

How a Global Foot Locker Delivers on a Local Promise to Their Customer

Susie Kuhn President, EMEA, Foot Locker, Inc.

09:45 - 10:25

09:45 - 10:25

Panel Discussion

Unified Commerce: Creating a seamless omnichannel experience

Turgut Cankor Director Order 2 Cash D2C GSO, Adidas
Arnaud Ameline Director Supply Chain, Logistics, Omnichannel Operations & Quality, Christian Dior
Ollie Shayer Omni-Media Director, UK, Boots

10:25 - 10:35

10:25 - 10:35

Insight Break

The Future of Digital Experiences is at the Edge

Drazen Kerzan Head of EMEA Solution Engineering, Edgio

10:35 - 11:25

10:35 - 11:25

Roundtables

Track 1: The next horizon for e-commerce: Fine-tuning your digital strategy

Robert Newstead Director of Operations & OMNI/Digital Transformation Region North Europe - UK ROI Netherlands NordicsTommy Hilfiger & Calvin Klein, PVH Europe B.V.
Lisa Jazwinski Global Director - Marketing Strategy & Planning, Bacardi Global Brands

Track 2: Transforming Retail Supply Chain: The Race to meet rising consumer demand

Ashley Rolls Head of Retail & Consumer Markets, KPMG

Track 3: Mapping out new and emerging technologies shaping the retail landscape

Bryn Rees Director Digital Content Strategy, IKEA

11:25 - 11:30

11:25 - 11:30

Short Break

11:30 - 12:10

Sponsor

11:30 - 12:10

Headline Keynote

The Frictionless Retail Digital Transformation That Drives 4x Engagement And 3x Conversion

Krister Karjalainen Managing Director, Firework

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Leading Transformation : How to integrate sustainability at the core of a retailer business model - the Fnac Darty example.

Vincent Gufflet Chief Operations & Services Officer, Fnac Darty

09:42 - 10:22

09:42 - 10:22

Panel Discussion

Next-level customer experience in a changing world

Molly Dobson GM / Managing Director, Currys
Melanie Lalou Head of Media, Brand Experience & Partnerships, Unibail-Rodamco-Westfield
Peter Batt Divisional Managing Director, The Co-operative Group

10:22 - 10:32

10:22 - 10:32

Insight Break

10:32 - 10:40

10:32 - 10:40

Short Break

10:40 - 11:30

10:40 - 11:30

Roundtables

Track 1: The next horizon for e-commerce: Fine-tuning your digital strategy

Robert Newstead Director of Operations & OMNI/Digital Transformation Region North Europe - UK ROI Netherlands NordicsTommy Hilfiger & Calvin Klein, PVH Europe B.V.
Lisa Jazwinski Global Director - Marketing Strategy & Planning, Bacardi Global Brands

Track 2: Transforming Retail Supply Chain: The Race to meet rising consumer demand

Ashley Rolls Head of Retail & Consumer Markets, KPMG

Track 3: Mapping out new and emerging technologies shaping the retail landscape

Bryn Rees Director Digital Content Strategy, IKEA

11:32 - 12:02

11:32 - 12:02

Innovation Exchange Keynote

Trust in a Post-Digital Age

Tom Donaldson SVP, The LEGO Group

12:05 - 12:35

Sponsor

12:05 - 12:35

Closing Prime Keynote

Thrive or survive in 2023 - Employee experience will be the key

Stephen Gee Chief Customer Officer, Jugo

09:00 - 09:10

09:00 - 09:10

Opening Remarks

09:10 - 09:40

09:10 - 09:40

Keynote

Retail trends 2022

Anneli Furustad Chief Product Officer, Coop Sverige

09:45 - 10:25

09:45 - 10:25

Panel Discussion

How digitalisation and the metaverse are revolutionising the retail industry

Kai Herzberger Group Director DACH (Commerce, Fashion ecom, Marketplaces, Disruptor/VC), Group Director EMEA (ecom), Meta
Manyana Schmitz Senior Director Digital, Optimization & Transformation, PVH Corp.
Linda Ellett Partner & Head of Consumer, Leisure & Retail, KPMG

10:27 - 10:37

10:27 - 10:37

Insight Break

10:37 - 11:27

10:37 - 11:27

Roundtable Leaders Panel

Ashley Rolls Head of Retail & Consumer Markets, KPMG
Bryn Rees Director Digital Content Strategy, IKEA
Lisa Jazwinski Global Director - Marketing Strategy & Planning, Bacardi Global Brands
Robert Newstead Director of Operations & OMNI/Digital Transformation Region North Europe - UK ROI Netherlands NordicsTommy Hilfiger & Calvin Klein, PVH Europe B.V.

11:27 - 11:37

11:27 - 11:37

Short Break

11:37 - 12:07

11:37 - 12:07

Innovation Exchange Keynote

Beyond the hype: preparing for the future of Web3-based retail

Sylvain Langrand Global VP Digital Product, Burberry

12:10 - 12:40

12:10 - 12:40

Closing Keynote

Reinventing the Checkout Experience

Jodie Tate VP Central Retail Operations, Asda

12:40 - 12:50

12:40 - 12:50

Insight Break -Closing Comments

Speakers Include

Tom Donaldson

SVP

Jodie Tate

VP Central Retail Operations

Turgut Cankor

Director Order 2 Cash D2C GSO

Kai Herzberger

Group Director DACH (Commerce, Fashion ecom, Marketplaces, Disruptor/VC), Group Director EMEA (ecom)

Arnaud Ameline

Director Supply Chain, Logistics, Omnichannel Operations & Quality

Melanie Lalou

Head of Media, Brand Experience & Partnerships

Susie Kuhn

President, EMEA

Ashley Rolls

Head of Retail & Consumer Markets

Stephen Gee

Chief Customer Officer

Krister Karjalainen

Managing Director

Drazen Kerzan

Head of EMEA Solution Engineering

Robert Newstead

Director of Operations & OMNI/Digital Transformation Region North Europe - UK ROI Netherlands NordicsTommy Hilfiger & Calvin Klein

Lisa Jazwinski

Global Director - Marketing Strategy & Planning

Bryn Rees

Director Digital Content Strategy

Sylvain Langrand

Global VP Digital Product

Manyana Schmitz

Senior Director Digital, Optimization & Transformation

Molly Dobson

GM / Managing Director

Linda Ellett

Partner & Head of Consumer, Leisure & Retail

Anneli Furustad

Chief Product Officer

Peter Batt

Divisional Managing Director

Vincent Gufflet

Chief Operations & Services Officer

Ollie Shayer

Omni-Media Director, UK

An immersive
event experience

Experience the new way to network with peers with
interactive features including:

Audience Interaction

Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.

Interactive Live Polling

Keep engaged through interactive live polling and gamification tools.

Direct connections

Ask your questions face-to-face with the speakers via our leading stage technology.

Relationship building

Build stronger connections with leading executives that you will take with you through your career

Thought Leadership

Content and insight from industry experts when it matters most

Intelligent interaction

Interactive quizzes gamify your experience

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