As online shopping becomes ubiquitous, customers now seek elevated experiences that provide value beyond their expectations - they want choice when it comes to fulfilment, expect rapid deliveries as standard and want flexible returns that suit them. But in order to meet such demands and keep customers loyal, retailers need real-time visibility into their inventory and supply chains. They also need to maintain their in-store competitiveness, which means empowering employees to offer a superior service.

Whether you are selling B2B or B2C, the future of commerce must leverage intelligence and automation – and companies must keep up or risk being left behind. They need to be agile in responding to emerging trends and new competitors, which requires a firm commitment to the latest market research, data analysis and a willingness to experiment with technologies like AI, ML and chatbots.

Join IBM and a select group of industry peers in this exclusive, virtual roundtable event with Meet The Boss to find out what best-in-class organizations are doing when it comes to balancing inventory optimization with fulfilment profitability, superior customer satisfaction with order expectations and online shopping success with store competitiveness.

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership.
Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.