As the services industry continues its path to a complete digital transformation, support organizations are faced with the challenge of contributing to the company’s growth. Research by TSIA Benchmark found over 60% of support/contact centers act as a cost center.

So, how can support organizations transform their business model, while contributing to improve the digital customer experience? Investments in knowledge management, personalized self-service, and in-product experience will be necessary, while diversifying the support offering to drive ARR and revenue growth.

Join Coveo and a select group of your industry peers as we explore how companies can achieve this. We will discuss the challenges of transforming your business model, as well as the benefits of moving to a collaborative support structure. Share your own experiences and discuss best practices in this Meet The Boss roundtable.

Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along lifetime people journeys, making websites, commerce, contact centers, intranets, and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, and Microsoft. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid- to large-sized global organizations across multiple industries. Coveo is a trademark of Coveo Solutions, Inc.