The COVID pandemic has dramatically changed the health care industry and has provided opportunity to accelerate the adoption of more effective and efficient future care models, including virtual visits and care in the home environment.

Overseeing clinical activities for one of the largest academic health systems in the nation, Chief Medical Officer and Quality Officer, Andy Anderson, MD, has unique perspective on and experience in crafting care delivery models needed for the future that address the quadruple aims in health care. With a service area of five million people spanning New Jersey, one of the nation’s most densely populated states, RWJBarnabas Health serves a very diverse range of communities, ethnicities, and demographics. RWJBarnabas Health’s partnership with Rutgers University has formed New Jersey’s largest academic health care system. Their collaboration aligns with RWJBarnabas Health’s focus on education, research, and clinical activities.

We are seeing rapid change to care models in all environments, from primary to acute care settings. While the pandemic accelerated this rapid change and the need to increase emphasis on population health and wellness, the health care consumer must be the most impactful driver towards the “Care Model 2030.” In this session, Dr. Anderson will provide a forecast of what’s coming next and how we can get from here to there. Dr. Anderson will speak to:

•Leveraging telemedicine as an extension and enhancement of in-person care rather than an avenue for “one and done” virtual visits;
•For health care consumers, the importance of building a relationship with their primary care physician, which telehealth has made even easier to do given today’s busy schedules;
•Building a hybrid framework that allows patients to stay within the system and within a comprehensive “medical neighborhood” for all of their care needs throughout their health journey;
•The role of home monitoring devices as a growing opportunity to provide care, including emerging wearable devices;
•Best practices for uniting different constituencies of providers within a shared system and strengthening internal collaboration – and the nuances between being a leader, a manager or a player’s coach; and
•The importance of investing in health care’s most valuable resource by prioritizing the physical, mental and emotional wellness of people on the front lines, enabling clinical staff to perform at their best by allowing autonomy while providing support systems.

Connectivity is mission critical and enabling the shift in care from the hospital to anywhere. As healthcare continues to transform, the way we provide care—from managing health for those with chronic conditions to providing care virtually—will drastically change. Panelists will engage in interactive discussion on: what is driving the “Care Anywhere” trend, why it’s important for healthcare organizations and overall patient equity of access to care, and where & how care can be delivered.

The healthcare industry is entering the era of digital transformation, as patients seek on-demand healthcare. Many healthcare executives agree that both digital transformation and the consumer experience should be top organizational priorities, although many acknowledge they lag other industries when thinking about innovation. Health care organizations that offer their patients & members a positive consumer-centric experience, enabled by technology, will likely be better positioned to attract and retain new patients and will maintain a competitive advantage. The future of care delivery exists at the intersection of medicine, the payer and provider relationship, as well as technology, where care is delivered to patients on their own terms. Healthcare companies must integrate customer experience into their overall strategy and put customers at the center of every decision they make in order to succeed.

Greater payer-provider alignment is needed for the U.S. health care system to achieve high-quality, affordable care. One of the positive results of the pandemic has been increased collaboration among hospitals and health insurers around the country. But the value of collaboration isn’t limited to crises. It can be a mechanism for improving quality and reducing costs in normal times. While we’re currently in a recovery phase, provider-payer collaboration absolutely will be a critical part of a rebuilding phase that comes after recovery, and provides an opportunity to retool the system into something even better. Hospitals and health systems must foster transparent, collaborative relationships to enhance case management and care coordination, ultimately improving outcomes and lowering costs.

AI and data analytics have featured largely in the healthcare industry’s line of defense against COVID-19. Researchers have leveraged these tools to do everything from tracking hospital capacity to identifying high-risk patients, and many believe that these technologies are critical to preparing for similar situations in the future. Data analytics also serve as an essential tool when trying to close gaps in care. By studying data, providers can determine what steps need to be taken to improve patient outcomes. If healthcare organizations can marshal the right technologies and approaches, the opportunities are enormous: better demand forecasting reducing waste and saving costs; powerful insights into patient needs and preferences to reconnect them with the healthcare system; and the ability to deliver predictive, personalized, preventative care.

Natural Language Processing (NLP) and Artificial Intelligence (AI) are driving game-changing results in key healthcare processes. In an industry plagued with paper and unstructured documents, NLP/AI can unlock actionable intelligence from unstructured documents and transform it into structured, EHR consumable, analytics-ready data.
Join us as we demonstrate these technologies through a referral management and hospital admissions use case to transform digital unstructured documents into useful and actionable data, improving and accelerating communications.

Learning Objectives
You will learn how these technologies can be used to:
•Read, understand and extract intelligent content from unstructured documents
•Map data (demographic information, patient IDs, referral content, diagnosis, etc.) to the right fields so it can be consumed in an EHR without any data entry
•Enhance workflow, accelerate prior authorizations and speed patient treatment
•Increase timely access to data that can be used to improve care

There’s a surge in demand for artificial intelligence to help address challenges in care delivery, quality and outcomes. Hospitals across the country are acting on their need for intuitive, innovative solutions that redefine the healthcare experience for patients, providers, and administrators.
This fireside chat will look at the role of AI and ambient clinical intelligence in shaping the future of technology in healthcare.