Taking a Design-Led, Data-Driven Approach to Experience Transformation
Is your organization’s customer experience a competitive advantage or a liability?
Experience is becoming the future of business. According to the IBM Institute of Business Value (IBV), 60% of CEO’s say that delivering better customer experience is among their highest priorities in the next 2-3 years. But companies face many hurdles in their journey of experience transformation—from data governance to technological complexity to organizational misalignment. To compete and win in the experience era, companies need to make CX and employee experience (EX) a strategic priority and unite the organization to fully execute.
Join IBM and a group of likeminded industry experts for a Meet the Boss virtual roundtable, as we discuss how to deliver differentiating experiences that build trust and loyalty with a CX strategy that is design-led, data-driven and technology-enabled.
Event host
John Sullivan
About IBM
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership.
Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
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Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
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Virtual event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Have a question…
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.