AI - ROUNDTABLE

Harness Enterprise Level AI: Increase Revenue and Improve CSAT

3rd April 2023, America 10:00 - 11:30 EST
IN PARTNERSHIP

How can you leverage your Contact Center to increase revenue harnessing AI?

As the services industry continues its path to a complete digital transformation, support organizations are faced with the challenge of contributing to the company’s growth. Research by TSIA Benchmark found over 60% of support/contact centers act as a cost center.

So, how can support organizations transform their business model, while contributing to improve the digital customer experience? Investments in knowledge management, personalized self-service, and in-product experience will be necessary, while diversifying the support offering to drive ARR and revenue growth.

Join Coveo and a select group of your industry peers as we explore how companies can achieve this. We will discuss the challenges of transforming your business model, as well as the benefits of moving to a collaborative support structure. Share your own experiences and discuss best practices in this Meet The Boss roundtable.

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Event host

Patrick Martin

Vice President Technical Support
Patrick has been in the technology industry for 25+ years, working in various domains such as find out more

About Coveo

Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along lifetime people journeys, making websites, commerce, contact centers, intranets, and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, and Microsoft. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid- to large-sized global organizations across multiple industries. Coveo is a trademark of Coveo Solutions, Inc.

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Discussion topics

1

How are you transforming your business model to harness AI and Machine Learning?

2

What benefits do you see in moving to a collaborative support structure?

3

How feasible is the adoption of KM and self-service directly in your platform/product?

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Why Attend

Closed door, tailored conversations to benchmark, share and get better equipped to solve complex transformation projects.

Experience shared learning

Meet industry leading like-minded executives tackling similar initiatives.

Benchmark with your industry peers

Discover and network to gain expertise and experience on how to best act and succeed.

Accelerate your projects

Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.

"Very engaging on the right topics and with the right people, I very much look forward to (attending more) in the future"
Alex Boehme, CTO, H&M Group
"Since the session I did have several of the attendees reach out to me. We were able to grow our networks, connect together, share experiences, and I look forward to continuing those dialogs into the future"
Jeffrey Johnson, Vice President, Chief Information Security Officer and Chief Security Officer, Siemens Health Affairs for North America
"A great mixture of good topics, great technology, very engaging and having some leading experts in the field being there"
Dr Brian Letort, Fellow & Chief Enterprise Architect, Northrop Grumman
"It's not a business of selling, it's a business of sharing. And so GDS helps create the environment to share with trust."
David Kidder, CEO & Co-Founder, Bionic
"The roundtables were really valuable sessions."
Mike Welna, Senior Information Security Director, Boys Town
"I made quite a few contacts that will be beneficial to me."
Margaret Bond, Director of Cyber Security, Numotion
"This is not your typical zoom. This is a lot more innovative. The look and feel is far more advanced than what I've seen before. "
Marty Sprinzen, Founder & CEO, Vantiq

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Virtual event benefits

Solve key challenges and ensure relevant discussions connect with outcomes efficiently and at pace.

Meet

Access to industry leading like-minded executives tackling similar initiatives

Discover

Collaborate and network to gain expertise and experience on how to best act and succeed

Accelerate

In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges

Have a question…

How long does a digital roundtable take to complete?
How much does a roundtable cost to attend?
I'm not a senior executive, can I still register?
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Meet with fellow industry leaders and solve today’s greatest business challenges.

Thank you for your interest. One of the team will be in touch soon.