How can you leverage your Contact Center to increase revenue harnessing AI?
As the services industry continues its path to a complete digital transformation, support organizations are faced with the challenge of contributing to the company’s growth. Research by TSIA Benchmark found over 60% of support/contact centers act as a cost center.
So, how can support organizations transform their business model, while contributing to improve the digital customer experience? Investments in knowledge management, personalized self-service, and in-product experience will be necessary, while diversifying the support offering to drive ARR and revenue growth.
Join Coveo and a select group of your industry peers as we explore how companies can achieve this. We will discuss the challenges of transforming your business model, as well as the benefits of moving to a collaborative support structure. Share your own experiences and discuss best practices in this Meet The Boss roundtable.
Event host
Patrick Martin
About Coveo
Coveo uses AI and intelligent search and recommendation technologies to personalize millions of digital experiences for customers, partners, dealers, and employees. The Coveo Experience Intelligence Platform stitches data and context, and uses AI to tailor every interaction along lifetime people journeys, making websites, commerce, contact centers, intranets, and digital properties and apps effortless, content-rich and effective. Coveo is also embedded in many leading business applications from vendors including Salesforce, ServiceNow, Sitecore, and Microsoft. Coveo partners with the world’s largest enterprise technology players and has more than 1,500 activations in mid- to large-sized global organizations across multiple industries. Coveo is a trademark of Coveo Solutions, Inc.
Why Attend
Experience shared learning
Meet industry leading like-minded executives tackling similar initiatives.
Benchmark with your industry peers
Discover and network to gain expertise and experience on how to best act and succeed.
Accelerate your projects
Accelerate In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges.
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Virtual event benefits
Meet
Access to industry leading like-minded executives tackling similar initiatives
Discover
Collaborate and network to gain expertise and experience on how to best act and succeed
Accelerate
In-depth face time with the world’s leading tech companies pushing the boundaries to solve your challenges
Have a question…
All Meet the Boss events are completely free of charge.
In short, yes. However, please be aware that the majority of our events are for senior business leaders from the world’s leading organizations. You can of course always browse our content for free and engage on social media, as well as recommend your peers.