Despite the need for accelerated digital transformation, leaders left 2022 behind with many challenges ahead of them; an impending recession, mass tech layoffs and budget restraints, mixed with siloed decision- making and the ongoing need for transformation and growth. With the pace of innovation and transformation getting faster and faster, 2023 is not the time leaders can stand still through these challenges. It will likely be a year of continued evolution, development, and shifts in expectations; both from employees as well as customers. Successful digital transformation comes not only from adopting technology, but adjusting the people, processes, and culture to support it. Join this panel to hear how leaders are prioritizing and strategizing their digital transformation journeys at an organizational level.

Questions to answer in this panel include:
•How does one actually DEFINE digital transformation?
•How do you figure out where to START in a digital transformation journey?
•How are budgets affecting your digital transformation strategy?

One of the key objectives for the office of the CDO is to move higher up the maturity curve and have the use of data grained into the fabric of how decisions are made, and analysis is done; in fact, studies show 99% of companies have an increased investment in AI and Big data, but only 24% of companies are reported to be data driven. One of the core challenges that the other 76% of companies face, is the growing divide between the people and the technology. This translates into a growing divide between the data workers / scientists, and the rest of the org. The tax professionals, marketing analysts and sales managers all have questions; the trick is to have the enterprise speaking the same language and removing the divide. Join Vishal Soni to learn from your peers of leaders and experts to explore the challenges, discuss success stories and implementing strategies on growing your enterprises analytic maturity.

Technology is evolving the lives of people, and drastically changing the way businesses operate. This means every industry is focusing on adopting new technologies in their businesses, even the customer service industry as it has turned into a new stepping stone for businesses.
Whilst customers have access to the product information, businesses have access to customer data and ways they can reach their customers. Therefore, it has become clear for businesses to offer a smooth customer service experience in all aspects.
This roundtable will explore the following key questions:
•How is AI being used in the customer service industry?
•How can we embrace technology to help drive a more customer focused strategy?
•How can we deliver on the promise of a customer-centric approach?

Many organizations have been battling for years to capture the full potential that digital technologies can offer. Digitization can drastically reshape the world of work: from where we work, how we get to work, how we interact with our customers and how we approach the working day.
Emerging technologies are allowing for more fluidity in performing tasks, but also help to curate an increasingly knowledge-rich and creative workforce. Human-machine collaboration has become increasingly normalized, whether in the form of voice-based AIs, virtual assistants or physical robots, our digital co-workers will share our workloads; paving the way for a new era of super-productivity. According to a report from TEKsystems, 72% of organizations are also focused on improving customer experience through their digital transformation efforts, and technologies such as cloud computing, IoT and AI are enabling the innovation that will deliver value to the customer. So how do we make the most of it?

During this roundtable we will discuss:
•What does the future of work look like and what do leaders need to do to succeed?
•How does company culture need to change to embrace cooperation with machines?
•How can technologies such as Big Data, AI & IoT help to achieve your goals and transform your business?
•How can emerging technologies remove friction for both customers and employees?
•Does your customer journey mapping reflect a digital first environment?
•How can you automate and scale consumer interactions with conversational AI?

There is no question that organisations who have fostered a digital first culture were better prepared for the pandemic. According to several surveys, self-described “digital leaders” outperform in every one of five meaningful business measures. They think about technology differently and correlate business performance to it. Yet what does it take for CIO’s and technologists in general to create and lead a digital first culture? This roundtable will explore whether describing yourself as a technology company and a digital leader can change the way you harness its potential, recruit talent and develop skills? Given its potential impact on business performance how do you continue to facilitate this exploratory conversation at the board level as policies and attitudes to technology change? Has people’s introduction to a digital workplace, no matter how sophisticated, created a rare window for the technologist to engage the workforce in the future role of technology in their lives and the culture of the business.