CMO Digital Summit
CMOs are facing a barrage of new challenges around acquisition and loyalty due to evolving customer behaviours and the accelerating shift towards e-commerce due to the pandemic.
Sense check your approach with likeminded industry experts, sharing insight on business-critical challenges and disruptive technology and drive your industry forward collaboratively.
Why Attend
New connections
Build new connections with likeminded senior leaders
Business trends
Stay current with emerging business trends
Key takeaways
Downloadable and actionable takeaways
New partnerships
Accelerate key projects through meaningful new partnerships
Insights
De-risk new projects by gaining a broad range of insights
New technologies
Understand the impact new technology can make
Trusted by
We host global organizations with the conversations that matter. That’s why we’re trusted by these top brands.
Past Programme
09:00 - 09:15
Opening Remarks
Intro & Diamond Commentary
09:15 - 09:45
Keynote
Foot Locker, Inc.: Always Evolving
We’ve undoubtedly seen an acceleration in the use of digital channels and touchpoints over the past year or so, placing a renewed emphasis on the need to offer more personalised, relevant, contextualised engagements via those channels. We’re also increasingly seeing a return to physical locations and experiences, as restrictions ease and comfort levels and behaviours start to bounce back. Developing seamless customer journeys across those different modalities has become more critical than ever – which places a new onus on marketing teams to evolve in order to find the right blend of tools, tactics and techniques moving forwards.
Join Jed Berger, Global CMO at Foot Locker, Inc. Portfolio to explore - what does our new normal mean for how we think about marketing and the customer journey? And what do we need to think about in order to develop marketing strategies that are fit for 2022 and beyond?
09:45 - 10:25
Panel Discussion
Consumers Come First: The Importance of Brand Authenticity & Trust
There is no question that trusted brands go further. Trust drives loyalty, engagement, and brand exclusivity, as well as helping to build lasting customer relationships. Whilst it has always been a hot topic, the question remains – how do we gain it, nurture it, and what are the consequences of losing it?
Join this panel discussion to explore what role emotion & culture plays in marketing, and how brands can ensure they retain that trust & authenticity to drive consumer loyalty.
10:25 - 10:35
Insight Break
Next-Gen Consumer Marketing
10:35 - 11:25
Roundtables
Track 1: Whole Brand Thinking: Is it Time to Rethink the Role of Brand?
The pandemic forced brands, employees, and customers to rethink their priorities and approach. One new paradigm is the Whole Brand approach, treating everything an organization does as the brand. According to The Whole Brand Project, so called ‘whole brands’ are twice as likely to be recommended as their fractured competitors, with a 40% increase in market share and employee satisfaction running 85% higher. Is it time for a rethink?
This roundtable will explore questions including:
•How can organizations identify causes that align with their brand message?
•What is the best way for organizations to turn their purpose into tangible solutions and actions?
•What can you do to align your brand and your employee experience?
•How can you measure the success of your brand?
•How should departments and responsibilities be structured to create a cohesive Whole Brand organization?
Track 2: Cutting Through the Noise: Reaching Customers in the Crowded Marketplace
With sales and marketing teams flocking to virtual platforms, assisted by increased use of automation and efficiency tools, the result has been a massive increase in the volume of messaging reaching consumers and prospects. Buyers are bombarded with adverts, impersonalized messages, alongside security threats such as phishing messages, and all their work and social network chatter. So how do you break through?
This roundtable will explore questions including:
•Where are the best examples of personalised communications that cut through the noise?
•With options as diverse as livestreaming, influencer marketing, audio content, and much more; which platforms, tools and tactics will help you stand out?
•What can we do to restore emotion and human connection to our communications?
•How can you balance automation with personalization?
•As the world moves from virtual to hybrid, how do we blend digital marketing with physical world impact?
Track 3: The Cookie has Crumbled; But what does a cookie-less future look like?
With data and privacy being top of mind for many customers and anyone using social media, as marketers we find ourselves in a world where cookies are disappearing, and consumers are choosing to exercise more control. Separately, as the world is shifting from being fully virtual towards a more hybrid approach to work and life, online marketing approaches are losing some of their previous lustre. So, what can we do to put the performance back into online marketing?
This roundtable will explore questions including:
•How do you deliver and track results as the landscape of tools like cookies changes drastically?
•How do you get the best out of your paid advertising in the cookie-less world?
•What is the role of more organic approaches like SEO and owned media in this new world?
•How do you align sales & marketing to unify your demand generation and capitalise on leads generated?
11:25 - 11:30
Short Break
11:30 - 12:10
Masterclass Breakouts
Track 1: Discover The Frictionless Digital Transformation That Drives 4x Engagement And 3x Conversion
New age consumers are tech-savvy and crave a whole new level of digital experience, but developing a cohesive marketing innovation strategy that excites and engages with customers is always a challenge for business enterprises. How are you responding to this growing demographic’s digital desires? Learn from Vincent Yang, Co-founder and CEO of Firework, about how to shift your storytelling and customer engagement experience to drive digital transformation.
Track 2: Using Influencers to Break Through to Your Audience Across the Funnel
Authenticity is key to reaching and engaging your target audience. In this conversation, we'll discuss the importance of pairing the art of quality influencer content with the science of custom audience targeting to drive results across the funnel.
12:10 - 12:40
Headline Keynote
Old Game, New Rules: Getting Results in a Cookie-Less World
As data and privacy have been pulled forward and are now top of mind with shoppers and anyone using social media, as advertisers we find ourselves in a world where cookies are disappearing and consumers are choosing to exercise more control.
As brands, it is our responsibility to honor consumer choice. As advertisers we still want the targeting and measurement capabilities afforded by first-party data. The question is how do advertisers develop brand safe data?
Channel Bakers will discuss platforms that not only make sense for the advertiser and for the consumer, but also give us all hope that it is still possible to have measurable, full-funnel advertising programs.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
Marketing in the New Normal
History shows us that fundamental changes often happen on the back of big global events. So it’s no surprise that understanding the long-term implications and effects of the last 2 years is top of mind for business leaders right now. Join Tia Cummings-Hopkins as she provides some thought-starters on what Marketing in the New Normal looks like.
09:40 - 10:20
Panel 2
Embracing the fusion of Creativity, Analytics, and Purpose
According to a study by McKinsey, companies that use the three elements of the ‘growth triple play’ together - creativity, analytics, and purpose - achieve dramatically higher average growth rates compared to companies that don’t use any of the three elements. Only 7% of companies are delivering on the growth triple play by unifying creativity, analytics, and purpose.
If the “growth triple play” is the way forward, who’s leading the way? According to McKinsey, CMO’s have a once-in-a-generation opportunity, as 78% of CEOs are now banking on CMOs and marketing leaders to drive this newfound growth. So how do we make the most of it?
10:20 - 10:30
Insight Break
10:35 - 11:25
Roundtables
Track 1: Whole Brand Thinking: Is it Time to Rethink the Role of Brand?
The pandemic forced brands, employees, and customers to rethink their priorities and approach. One new paradigm is the Whole Brand approach, treating everything an organization does as the brand. According to The Whole Brand Project, so called ‘whole brands’ are twice as likely to be recommended as their fractured competitors, with a 40% increase in market share and employee satisfaction running 85% higher. Is it time for a rethink?
This roundtable will explore questions including:
•How can organizations identify causes that align with their brand message?
•What is the best way for organizations to turn their purpose into tangible solutions and actions?
•What can you do to align your brand and your employee experience?
•How can you measure the success of your brand?
•How should departments and responsibilities be structured to create a cohesive Whole Brand organization?
Track 2: Cutting Through the Noise: Reaching Customers in the Crowded Marketplace
With sales and marketing teams flocking to virtual platforms, assisted by increased use of automation and efficiency tools, the result has been a massive increase in the volume of messaging reaching consumers and prospects. Buyers are bombarded with adverts, impersonalized messages, alongside security threats such as phishing messages, and all their work and social network chatter. So how do you break through?
This roundtable will explore questions including:
•Where are the best examples of personalised communications that cut through the noise?
•With options as diverse as livestreaming, influencer marketing, audio content, and much more; which platforms, tools and tactics will help you stand out?
•What can we do to restore emotion and human connection to our communications?
•How can you balance automation with personalization?
•As the world moves from virtual to hybrid, how do we blend digital marketing with physical world impact?
Track 3: The Cookie has Crumbled; But what does a cookie-less future look like?
With data and privacy being top of mind for many customers and anyone using social media, as marketers we find ourselves in a world where cookies are disappearing, and consumers are choosing to exercise more control. Separately, as the world is shifting from being fully virtual towards a more hybrid approach to work and life, online marketing approaches are losing some of their previous lustre. So, what can we do to put the performance back into online marketing?
This roundtable will explore questions including:
•How do you deliver and track results as the landscape of tools like cookies changes drastically?
•How do you get the best out of your paid advertising in the cookie-less world?
•What is the role of more organic approaches like SEO and owned media in this new world?
•How do you align sales & marketing to unify your demand generation and capitalise on leads generated?
11:25 - 11:55
Innovation Exchange Keynote
The new role of brand building and consumer empowerment
The convergence of technologies and a brand's ethos are resetting the consumer expectation of how brands bring value and relevance. Brands need to shift from merely transacting to building an always-on relationship of empowerment for their consumers.
12:00 - 12:30
Closing Prime Keynote
Revenue by Design: Driving Closeable Demand
Revenue by Design: Driving Closeable Demand Reliably finding, creating and accelerating closeable business is at the heart of building a corporate growth engine. Leavaging a real-world case study, Marge Breya will share best practices for building a marketing engine that can double marketing-generated opportunities. She will discuss how to utilize AI to create real-time profiles, target accounts with the highest buying propensity, build persona-based segments/campaigns, and fuel sales to qualify and close demand.
09:00 - 09:10
Opening Remarks
09:10 - 09:40
Keynote
The Power of Authenticity to Community
From starting in a garage in Birmingham, England almost ten years ago, Gymshark’s community now stands at over 18 million across over 180 countries. Being authentic, listening and being a part of the community continue to be key components in building this brand. Having played at the likes of Nike, ESPN, Beats by Dre and Apple, Sennai is now combining his experience and this approach to grow the Gymshark brand in North America and beyond. You’ll hear about the Gymshark journey, how we are building the rocket ship, and how the power of authenticity is running through it all. But we are going to make interactive – Sennai is going to open it to the floor early, rather than just give a TED Talk and disappear, so get your questions ready. He promises to be authentic in his responses….
09:40 - 10:20
Keynote
If the Pandemic Didn’t Prompt You to Rethink Your Customer Experience, Maybe This Session Will
Post-pandemic, we asked consumers and business decision-makers about what really influences their purchasing decisions and how brands are meeting their expectations. Based on the findings, we created a 7-point framework any brand can use to create content-driven experiences that make customers want to buy. In this session, we’ll walk you through that framework, complete with brand examples that put it in action.
10:20 - 10:30
Insight Break
10:30 - 11:20
Roundtable Leaders Panel
11:20 - 11:30
Short Break
11:30 - 12:00
Innovation Exchange Keynote
Build Customer Loyalty with Omnichannel, Personalized Engagement
Omnichannel can be a bit of a marketing buzzword, but what does it really mean and why are teams making this a priority in 2022? In this session, we’ll demystify the difference between multi-channel vs. omnichannel and why it is important for your business. Learn how you can grow customer lifetime value and loyalty by meeting customers on the channels they prefer with the information they want.
12:01 - 12:31
Closing Keynote
The Metaverse: Building for the Future
What is the metaverse? What marketing opportunities does the metaverse offer today and tomorrow? In this presentation, Meta's Head of Business Marketing in EMEA, Carrie Timms, explores how the metaverse will help brands tell more immersive stories, create more meaningful connections with people, and drive business results. She'll share Meta's latest thinking on the next major technological shift, and what it means for you.
12:31 - 12:41
Insight Break -Closing Comments
An immersive
event experience
interactive features including:
Audience Interaction
Engage with a virtual live audience just as you would at a physical event and create meaningful conversations.
Interactive Live Polling
Keep engaged through interactive live polling and gamification tools.
Direct connections
Ask your questions face-to-face with the speakers via our leading stage technology.
Relationship building
Build stronger connections with leading executives that you will take with you through your career
Thought Leadership
Content and insight from industry experts when it matters most
Intelligent interaction
Interactive quizzes gamify your experience
Have a question…
There is no cost associated with attending a GDS Summit. In return, we ask that all senior executives in participation attend for the full duration to ensure that all attendees get maximum value and insight from the interactive roundtables, live Q&As and breakout networking sessions.
Our digital summit portfolio is designed to bring together senior decision makers from large global businesses and innovative disruptor brands to drive industry forward through addressing business critical challenges collaboratively.
If you’re keen to build new connections with likeminded leaders, de-risk your projects through new insight and establish new partnerships that can accelerate your projects then apply to attend today.
Complete our form below if you’re interested in attending the summit and you meet our application criteria. A member of the GDS team will then reach out to run you through the programme and event format and discuss your participation.
On stage: co-host a panel discussion with a group of likeminded senior executives or host a solo keynote presentation. Both slots include elements of interactive audience Q&A
Off stage: become a roundtable moderator, leading the discussion with the same cohort of executives for the duration of the summit around a specific topic you’ve agreed to focus on during the roundtable session.
We can tailor a partnership package to help meet your business objectives. This might include brand awareness, driving traffic to your site or quality editorial content via exclusive interviews and Q&As with our executive audience. Enquire today for more information.