Remote work is sticking around. Workplace flexibility keeps gaining steam. In 2022, according to McKinsey, 58% of Americans had the opportunity to work from home at least once a week, and 35% had the option of five days per week (Dua et al., 2022). The pandemic forced remote work onto companies, and now there’s no turning back: those wanting to be an employer of choice should note that 87% of workers provided the chance of flexible work take it (Dua et al., 2022).

This session investigates the impact of digital support and workplace technology on the overall employee experience for hybrid and remote workers, paying particular attention to the responses of enterprise employees.

Daily sub-par interactions with out-of-date and old technology can wear away at productivity and job satisfaction — and end up being a deal-breaker for employees. In contrast, offering workplace flexibility, then enabling employee productivity with great technology experiences helps companies retain and attract talent.

Our research shows relatively minor tech disruptions occur an average of four times a day, lasting roughly 21 minutes for enterprise workers. While that may seem trivial, it totals a wasted 10.5 workdays a year per employee.

Older, outdated, and obsolete devices are harder to use, manage and support. IT departments – already stretched thin – will feel the strain as they juggle complex user support and security needs. Employees will find workarounds to bad tech. Cybersecurity risk increases when employees use personal devices for work, something two-thirds of our survey respondents admitted to doing to compensate for not having the workplace tech they desire. 

Offering remote and hybrid work expands the available workforce for employers and makes a role attractive to employees. But a distributed workforce brings challenges — ensuring workers have a flexible workplace, are technology-enabled, self-sufficient, and well-supported should be the goal of any company wanting to manage the Employee Experience effectively.

Compucom commissioned a survey of 2,000 U.S. workers — 1,000 remote and hybrid workers and 1,000 IT workers — to understand the challenges they face with workplace technology on a typical workday and how it affects their attitude toward their job and employer. Those surveyed spanned different industries, age groups, regions of the United States, and company sizes, including those with 1,000-plus employees, which are more likely to outsource IT solutions. So, with this in mind, where do we start?

According to Mrinal Rai, ISG Principal Analyst at ISG, managed workplace service providers have started focusing on “enabling, enhancing and, most importantly, measuring EX to provide actionable insights.”

Join Compucom and a select group of likeminded executives to discuss your current challenges with employee experience as well as how AI/ML technologies can help in this space.

When it comes to the future of work, quite simply, we’re obsessed. At Compucom, we create better experiences on the other side of the screen, providing everything you need for real-time collaboration, connection, and support. As a proven leader in managed IT services, we deliver secure, innovative, green digital workplace solutions designed for the way you work today—and for how we’ll transform tomorrow. Connecting people, technology, and the edge with a seamless experience. We’re driven by technology but powered by people. (Really smart and passionate people, with more than 70,000 technical certifications and decades of expertise in cutting-edge workplace services)